Sun Stream Saunas NZ is committed to treating our customers honestly, responsibly and fairly. We agree to comply with New Zealand laws and legislation. We trade strictly according to the Fair Trading Act 1986 and Consumer Guarantees Act 1993.
Data & Privacy
Your privacy is important to us. We will NOT sell, distribute or otherwise publish your personal information to any third party. We request email addresses from our customers only to send confirmation about your purchase and respond to your emails.
All prices are in New Zealand Dollars and GST inclusive.
Sun Stream Saunas reserves the right to alter prices. However, the price confirmed at the time of ordering will not be altered.
The purchase price is for goods supplied and packed and does not include installation.
Cancelled Orders and Refund
Full refunds including shipping costs will be available for all goods with major faults/defects as per New Zealand Consumer Law.
If a purchase order is cancelled prior to dispatch a full refund can be made. Once products are shipped, cancellations are treated as returns as described below.
All returns and associated charges will be the responsibility of the customer, unless there are major faults and defects as per New Zealand Law. The goods will need to be returned fully packaged and in new or like new condition to be entitled to a refund.
Refunds are exclusive of transportation and installation or handling charges. You will be liable for all delivery costs incurred.
Your feedback is very important to us. Please feel free to email us with any comments.