Terms & Conditions
All prices are in New Zealand Dollars and GST inclusive.
Sun Stream Saunas reserves the right to alter prices. However, the price confirmed at the time of ordering will not be altered.
The purchase price is for goods supplied and packed and does not include installation.
In the event of shipping damage, we will as soon as possible, replace or fix the damage.
A. Goods Received with Visible Loss or Damage
If you can see there is visible damage or loss upon receipt of your order, please ensure this is noted on the delivery receipt and ensure the carrier’s driver signs it also. Please notify Sun Stream Saunas within 3 business days. Please also save all packaging for all boxes received.
B. Unseen Loss or Damage
Your shipment will in most cases consist of two to three large individual boxes per sauna ordered. Our carrier will unload this and deliver this to your door. In most cases a driver will not wait around while you open your boxes. Received boxes should be opened and inspected within 5 days of receipt. If damage or loss was not evident until you opened the package, please contacts us immediately and take photos of the damage. Please also save all packaging for all boxes received.
C. Refusing a Freight Shipment & Freight Carrier Fees
If the shipment is damaged and unusable, it may be necessary and more efficient to refuse the order/delivery. Call us please before refusing any shipment. If no one answers our phone, please refuse delivery.
Cancelled Orders and Refund
Full refunds including shipping costs will be available for all goods with major faults/defects as per NZ Consumer Law.
If a purchase order is cancelled prior to dispatch a full refund can be made. Once products are shipped, cancellations are treated as returns as described below.
All returns and associated charges will be the responsibility of the customer, unless there are major faults and defects as per NZ Law. The goods will need to be returned fully packaged and in new or like new condition to be entitled to a refund.
Refunds are exclusive of transportation and installation or handling charges. You will be liable for all delivery costs incurred.
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